Warranty Policy
12-Month Limited Warranty
The Monar Canvas Speaker is backed by a 12-month limited warranty (or longer if required by local consumer laws), effective from the original date of purchase as shown on your sales invoice. If a defect in materials or workmanship arises under normal use during the warranty period, Monar will provide repair or replacement services at no charge. To obtain warranty service, you must provide a valid device serial number and proof of purchase. This limited warranty applies only if the product: Has been used in accordance with this user guide. Has not been dismantled, modified, repaired, or serviced by unauthorized personnel. Has not been subjected to abnormal environmental conditions. Has not been damaged due to improper handling, storage, impact, liquid exposure, excessive humidity, or failure to follow operating instructions. Monar reserves the right to use functionally equivalent replacement parts or products should original components become unavailable.
Need Help?
For any issues with your device, please contact our support team at: support@monarai.com
Return Policy
45-Day Satisfaction Guarantee
We design every Monar product for lasting satisfaction. However, if the Canvas Speaker does not meet your expectations, you may return it within 45 days of receipt.
Return Process
Request a Return Authorization: Initiate the process by emailing us at contact@monarai.com. Prepare Your Return: Carefully repack the speaker in its original packaging and shipping box to ensure safe transit. Ship It Back: We will provide a prepaid return shipping label. Attach it securely to the package and send it back according to the provided instructions. Return shipping typically takes 3–10 business days.
Refunds
Once your return is received at our facility, our team will inspect it to verify that all original accessories are included and the product is in resalable condition (free of damage, with no signs of wear). Upon successful inspection, we will process your refund to the original payment method within 7 business days. Please Note: A return shipping fee, calculated based on your location, will be deducted from the refund total.